Frequently Asked Questions
Everything you need to know about your CoveBalm experience.
What makes CoveBalm products different from other skincare brands?
At CoveBalm, we prioritize clean, sustainably sourced ingredients. Our formulas are small-batch crafted to ensure maximum potency and are free from parabens, sulfates, and synthetic fragrances.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range between 7-14 business days.
Are your products cruelty-free and vegan?
Yes, we are 100% cruelty-free. We never test on animals, and the majority of our product line is vegan. Please check the individual product pages for specific ingredient lists.
What is your return policy if a product doesn't suit my skin?
We want you to love your glow. If you are not satisfied, we offer a 30-day money-back guarantee on all first-time purchases, even if the product has been opened.
Can I track my package after it has been shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.